Jobs at Shabelle Bank June 19,2022

Shabelle Bank S.C invites qualified applicants for the following position

Job Title: Senior Call Center Operators( Three Positions)

Work Place: Jigjiga

Deadline: June 23, 2022

Main Duties:

  • Manage and resolve customer complaints.
  • Identify and escalate issues to supervisors.
  • Provide product and service information to customers.
  • Keep management informed on issues and problems
  • Answering Customer questions regarding best practices or difficult calls.

General Responsibilities

  • Record call log.
  • Manage large amounts of inbound and outbound calls in a timely manner
  • Respond to the needs of customers and provide good service
  • Supporting Branch Officers with complaints that they received

Job Requirements

  • Degree in Social science, Accounting and Finance or related fields with five (5) years of experience.
  • Specialist skills in Microsoft Excel and Google Sheets
  • Special experience in call center and related will an advantageous.
  • Having working experience for Call center Shabelle Bank is advantageous.
  • Computer skills are mandatory.

How to Apply

Those who meet the above requirements should submit their short CV (maximum of 3 pages) and a cover letter (maximum 1 page) through the link below

ተጨማሪ ስራዎችን ለመከታተል የቴሌግራም ቻናላችንን ይቀላቀሉ፡
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