Jobs at Shabelle Bank June 19,2022

Main Duties:

• Manage and resolve customer complaints.
• Identify and escalate issues to supervisors.
• Provide product and service information to customers.
• Keep management informed on issues and problems
• Answering Customer questions regarding best practices or difficult calls.

General Responsibilities

• Record call log.
• Manage large amounts of inbound and outbound calls in a timely manner
• Respond to the needs of customers and provide good service
• Supporting Branch Officers with complaints that they received

• Degree in Social science, Accounting and Finance or related fields with five (5) years of experience.
• Specialist skills in Microsoft Excel and Google Sheets
• Special experience in call center and related will an advantageous.
• Having working experience for Call center Shabelle Bank is advantageous.
• Computer skills are mandatory.