Role purpose
The position holder will design, build, deliver and support the office IT O365 platform that will be used by Corporate end users . The platform will be used to continuously deliver on Safaricom’s Back Office IT operations and ensure communication and collaborations across teams.
Job Responsibilities
- Design, architect and build Microsoft 365 Solution for Office use.
- Provide team leadership in Planning, Integration and Operation of Microsoft 365 solution.
- Develop analytical platforms that will be used to avail data to end users for exploration, advanced analytics and visualizations for day-to-day business reporting
- Provide guidance and advise to technology teams on the best use of latest Microsoft 365 Features and technologies enhancing productivity.
- Develop automated monitoring solutions for monitoring the usage and healthy Status of Microsoft 356 Platform and ensuring stability across all users.
- Receive escalated, technical User complaints, and maintain ownership of the issue until it is resolved completely.
- Hands on to troubleshoot incidents, formulate theories and test hypothesis, and narrow down possibilities to find the root cause.
- Provide leadership and people management aspects to the team and partner supporting the Microsoft Platform across different business teams.
- Define Microsoft 365 road maps, components expansion and number growth depending on business needs.
- Support all Microsoft 365 related issues form End users and ensuring excellent service across business functions.
- Develop tools, and scripts to automate troubleshooting activities and process simplification with ‘Do It Yourself’ capabilities to the end users.
- Upgrading products/services and applying patches as necessary.
- Maintaining backup and restoring user services and Reports repositories.
- Research and provide input on design approach, performance and base functionality improvements for various software applications.
Job Requirement
- BS or MS in computer science, Information Technology or equivalent practical experience.
- ITIL Certifications or Equivalent.
- Microsoft Certification: MCSE, MCSA, MCP
- Proficient understanding of Microsoft 365 Platform, architecture and functionality
- Experience in Virtualized systems
- Experience in Microsoft SCCM and related software Deployment tools
- IT Projects Management.
- 4-6 years’ experience as a senior support analyst in a User Support environment
- Experience In Capex and Opex Management
- Experience in Supplier Management, IT Support Services sourcing and contract cost monitoring & Agreements Maintenance
- Good stakeholder management skills
- Excellent People Skills.
- People Management
- Solution Oriented.
How to Apply
Interested and qualified applicants can send their applications and a copy of non returnable CV with the necessary documents to the following link below
https://safaricom.bamboohr.com/careers/282
