Purpose of Job
The Senior IT Officer reports directly to the Head of Management and Administration, and technically, to the Head of Management Information Systems Division. The Senior IT Officer performs a range of assignments related to planning, designing, developing, implementing, and maintaining Africa CDC computer information systems and applications, and is responsible for the design and maintenance of these systems and applications. The incumbent also develops technical approaches in consultation/coordination with others involving a range of hardware and software tools and the interface of these various tools and develops programming in high level languages involving complex validity checks and processing that are complex and may involve varied and numerous programs and applications that are interrelated, requiring extensive interfacing with other applications and systems.
Main Duties and Responsibilities
- Provide technical support in the preparation and implementation of programmes developed out of the Office’s strategic plan
- Ensure effective coordination and implementation at various levels
- Liaise with Member States, Regional Economic Communities (RECs), and other stakeholders on relevant matters
- Prepare and develop reports, budget and work programmes related to the functioning of the Office
- Provide technical support for the development of resource mobilization strategy with stakeholders coordination
- Manage and supervise employees under his/her supervision with regard to organization and performance evaluation.
- Conduct complex analysis and generate accurate reports in a timely manner for the Africa CDC and AU’s internal use.
- Liaise with the various Departments/Units of the Commission for coordination and alignment purposes
- Participate in the preparation of budgets of Africa CDC in accordance with relevant frameworks, particularly in his/her area of work. Support the promotion of the activities of the Division including preparing leaflets, guidelines and fact sheets as may be required.
- Actively contribute in the development of strategies, policies, programmes and plans
- Oversees the operation, maintenance, trouble-shooting and local enhancement/extensions of automated systems; monitor transactions to measure the performance and continuing effectiveness of Africa CDC IT systems;
- Oversees staff responsible for maintaining the office local-area network (LAN), wide-area network (WAN), network segment, Internet, or intranet system and provide day-to-day onsite administrative support and periodic servicing of the network and all peripherals;
- Diagnoses and resolves complex technical problems, associated with computer hardware and software interrelationships/dependencies and ensure availability to system users;
- Coordinates delivery of repair and maintenance services for all Africa CDC IT equipment, servers, networks infrastructure and peripherals, and execution of new installation of IT equipment and infrastructure.
- Works with the MIS Division staff to resolve operational problems.
- Develops strategy for specific applications and participate in developing overall strategy for major systems.
- Develops training materials, technical and user documentation, and publicity information; train staff in information/data systems.
- Performs cost-benefit analysis of different hardware/software and identify technology hardware/software for purchase.
- Performs other duties as assigned.
Academic Requirements and Relevant Experience
- Candidates must have a Master’s Degree in Computer Science, Information Technology Management, Health Information Management or related field, and should be certified systems engineers in server administration, network, infrastructure and messaging suites with at least seven (7) years relevant work experience, out of which three (3) years should be at expert level
OR - Bachelors’ Degree in Computer Science, Information Technology Management, Health Information Management or related field, and should be certified systems engineers in server administration, network, infrastructure and messaging suites with at least ten (10) years relevant work experience out of which three (3) years should be at expert level
- Professional experience supporting IT systems for programmes at national level for at least 7 years, as well as experience in the application of appropriate techniques and programming languages.
- Demonstrable experience in creating, maintaining, updating and correcting and improving complex IT applications;
- Demonstrable experience providing technical advice on those applications and resolving problems
Required Skills
- Professional exchange of information with colleagues in the professional community on such questions as use of language and software and with vendors to collect/exchange information on technology.
- Excellent narrative reporting skills;
- Excellent organizational and time-management skills
- Resourceful and skilled at collecting, analyzing and using data to recommend, make and communicate decisions of a technical nature lay audiences;
- Excellent interpersonal relationship practices to meet and deal with persons of diverse backgrounds.
- Demonstrated ability with regard to computer skills, including excellent word-processing capabilities, proficiency with e-mail and internet applications, experience in using office software applications such as MS Excel, Access, Power Point and Word;
- Proficiency in one of the African Union working languages (Arabic, English, French, Portuguese or Spanish) is required. Knowledge of one or more of the other AU working languages would be an added advantage.
Personal Abilities
- Ability to deliver under tight deadlines and works well under pressure;
- Analytical and problem solving abilities;
- Ability to use clear, concise language in correspondence as well as including content fitting for the purpose and audiences when preparing written briefs and reports;
- Able to operate in a multicultural environment;
- High level of autonomy at work, yet with profound team-spirit;
- Adaptive, patient, resourceful, resilient and flexible;
- Pro-active and solutions oriented.
Language
- Proficiency in one of the AU working languages (Arabic, English, French, Portuguese, Swahili and Spanish)
How to Apply
Interested and qualified applicants can send their applications and a copy of non returnable CV with the necessary documents to the following link below
